Failed Calls Circulation Mailer Report
When users are notified using the SirsiDynix Voice Automation (SVA) phone notification system, a communication record is created by the Prepare Notices report. This communication record and its associated notices are retried until the user is reached successfully, or until the number of attempts set in the sva_config file are made.
The Failed Calls Circ Mailer (Fccirrmlr) report is used to send overdue, bill, and hold pickup notices, or any combination of the three (based on report selections) to patrons that could not be contacted by SVA. Overdue items, items held for pickup, or bills display in a compact, single-line list so that many items can be printed on a single mailer form. By default, only ACTIVE holds are selected.
This report is in the SVA Group Reports.
This report contains the following tabs.
| • | Basic Tab: Reports |
| • | Bill Selection Tab |
| • | Charge Selection Tab |
| • | Circulation Mailer Tab |
| • | Communication Selection Tab |
| • | Item Selection Tab |
| • | Hold Selection Tab |
| • | Notice Selection Tab |
| • | Notice Type Tab |
| • | Print User Tab |
| • | User Selection Tab |
| • | User Status Selection Tab |
In a circulation mailer form, notice text may be printed inside one or more layers of a form with internal carbons. The user’s and the library’s addresses display on the first visible layer of the notice form. When the user opens the next layer, optional notice text, a key to abbreviations, and a list of associated items appears. Use the Test Print of Notice Mailer report to verify mailer form alignment prior to printing this report.
The body text in the circulation mailer can be customized by your library. The body text can include up to five lines of text, with a maximum of 38 characters and spaces per line.
Example Sample Circulation Mailer Body Text
The Library would like yourattention to the above listedoverdue items, bills owed,and/or requested items heldfor pickup.
This report was designed to print on a particular commercial mailer, and SirsiDynix will not guarantee that it will print on any other.
You may use the Notice Type Output options to remove notices for each type (overdue, bill, or hold) from the communication record when the report is run. If a notice is removed, and no more notices exist for the communication record, the communication record is removed from the database, and the user is no longer contacted.
After a call fails several times, the library may want confirm the contact information for the user or remove the NOTIFY_VIA PHONE entry from the user record to prevent the from being selected by SVA for phone calls.
If you are using Windows 2000, you cannot use the Plain Mailer 4 1/2 x 8 mailer style.
When the library address is included in a notice, the address is drawn from the user record with a user ID which matches the User ID attribute of the appropriate Library policy.
You must select Yes for at least one of the notice options on the Notice Type tab if you want to select the Produce Mailing Labels check box.
Order Information — Creative Data Products
Two-part mailer
57033 0250LIB001
US PATENT DES 382298
Reorder from Creative DataProducts
1-800-951-7234
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