Failed Calls Report

When users are notified using the SirsiDynix Voice Automation (SVA) phone notification system or the Talking Technologies phone notification system, a communication record is created. This communication record and its associated notices are retried until the user is reached successfully, or until the number of attempts set in the sva_config file are made.

The Failed Calls (Failedcallsrpt) report selects failed communication records by basic user attributes or communication selection attributes, such as communication status, date last failed, number of failed attempts, or pickup library. The report creates standard overdue, second overdue, third overdue, bill, or hold notices and saves them to a file. The notices in the file can be emailed or sent by regular mail to the user. The Failed Calls report is used primarily for email notices, though you can also use it to print notices on paper.

The Failed Calls report lists all users who have unpaid bills, available holds, and overdue items separately. If the system is configured to use email, the text of the notice and the associated materials may be automatically emailed, as with other notice reports. SirsiDynix Symphony will send up to three different emails to each user: one for unpaid bills, one for available holds, and one for overdue items. If the notices are to be printed on paper and mailed, the separate bill, hold, and overdue item notices should be collated for mailing to each user.

The Failed Calls report is in the SVA Group Reports and Talking Tech Group Reports.

This report contains the following tabs.

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Basic Tab: Reports

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Bill Notice Tab

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Charge Notice Tab

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Communication Selection Tab

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Hold Notice Tab

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Notice Selection Tab

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Notice Type Output Tab (Notice Type Tab)

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Print User Tab

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User Selection Tab

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User Status Selection Tab

You can select the Count as a Notice Sent check box on the Bill Notice, Charge Notice, and Hold Notice tabs to update the Number of Notices Sent counter associated with the bill, overdue item, or hold. Once the notice is counted as sent, that particular bill, charge, or hold is not selected for the next report.

You may use the Notice Type tab to create a notice for each type (overdue, bill, or hold) and then remove the notices from the communication record when the report is run. If a notice is removed, and no more notices exist for the communication record, the communication record is also removed from the database, and the user is no longer contacted.

After a call fails several times, the library may want confirm the contact information for the user, or remove the NOTIFY_VIA PHONE entry from the user record to prevent the from being selected by SVA or Talking Technologies for phone calls.