Request

Overview

The request wizards help you manage requests sent from library users. Library users can communicate their needs or requests to the library by sending a particular type of request using the e-Library. Each request can be associated with a particular user and/or item, depending on its request type. If the request is associated with a user, the wizards can be used to reply to the user.

Each request is identified in the system by a request ID. You can type a unique request ID number or allow the system to generate a request ID automatically in a library-defined pattern. Different libraries may define different patterns for auto-generated request IDs. SirsiDynix Symphony assigns request IDs automatically to patron requests created through the e-Library.

Wizards

The following wizards are used to create and maintain request records.

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Display Request Wizard

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Create Request Wizard

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Duplicate Request Wizard

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Modify Request Wizard

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Remove Request Wizard

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Review ILL Request Wizard

The Item Search and Display Wizard, Check Item Status Wizard, and Getting Help also appear on the toolbar.