| • | How do I remove an item hold if the item’s ID is damaged or missing? |
| • | How do I remove multiple holds on an item? |
| • | How do I see routing information when I remove a hold on an item and another hold becomes available? |
| • | How do I remove a user’s hold if the user forgot his or her library card? |
How do I remove an item hold if the item’s ID is damaged or missing?
Use the Item Search Helper in the Remove Item Hold wizard to find the correct item record when its barcode cannot be scanned.
How do I remove multiple holds on an item?
Use the Remove Item Hold wizard to remove more than one hold on an item at once.
To remove multiple holds on an item
| 1 | In the Holds group, click the Remove Item Hold wizard. |
| 2 | Scan the item’s barcode, or use the Item Search helper to identify the item with multiple holds. |
A list of holds on this item appears.
| 3 | Choose whether to remove all holds or selected holds. |
| 4 | If removing selected holds, select the Remove check boxes next to the appropriate holds, and then click OK. |
How do I see routing information when I remove a hold on an item and another hold becomes available?
If the Remove from Holds Shelf wizard property is selected in the Remove User Hold wizard properties or Remove Item Hold wizard properties, a routing message automatically displays if you remove a hold using either of these wizards. The routing message displays information about the item and the shelving location or library to which it is to be sent.
To see the routing information again, click the glossary link in the Holds Removed list. The glossary provides information about the user who placed the newly available hold.
If the Make Next Hold Available property is also selected, the item can be trapped to fill the next outstanding hold. If so, a routing message displays with relevant hold information.
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