View SMS Message Logs Wizard

The View SMS Message Logs wizard allows library staff to search for and view a log of SMS notification messages sent to specified library patrons. Having a history of SMS message transmissions allows the library to track and recall instances when direct contact has been made with patrons notifying them of important issues, such as a bill notice or overdue item notice.

It is important to understand that there is no guarantee of when the SMS message will be sent by the SMS server. It depends on the number being sent, internet traffic, and the size of the backlog of messages that need to be sent. Therefore, you should not expect that the text message gets sent out immediately or shows up immediately in the message log.

When the message has been sent by the server to the third-party SMS provider, the message log shows the status as SENT. If the third-party SMS provider cannot send the message, the status in the message logs displays as ERROR. While the message is queued on the SMS server, the message does not display in the log.

If the phone number is not valid, the status of INVALID_NUMBER displays. This status indicates that the phone number is not a valid phone number or that it violates one of more of the following rules: national phone number must be less than or equal to 14 numbers in length, region (country) code must conform to ISO 3166-1 alpha-2 standards, phone number must not include a plus (+) sign, and phone number must only have numeric characters.

WorkFlows only retrieves a limited amount of logs. If you need more history of messages sent, contact your Customer Support Representative to have them get the logs for you.

To view the SMS notification message log

Select the View SMS Message Logs wizard from the SMS Notification toolbar.

If you want to filter the list to show messages sent for a specific user, enter a User ID and click the Find Phone Numbers button to retrieve all phone numbers associated with the User ID.

Note: If you enter a User ID that does not have any phone numbers configured for SMS, you get an error message when you click the button.

Within the Filter Options box, use the Date Range

gadget next to the Date matches field to filter your search to retrieve a log of messages within a particular range.

If this field is left blank, the search results retrieve all SMS notification messages regardless of date.

Note: If you do not filter by date, you may get a large number of results back and the process of retrieving all the records may take a long time to complete.

If you are filtering to find messages sent to a specific user, select a phone number from the Phone number is dropdown menu. If there are multiple numbers associated with a User ID, you may select a particular phone number or all phone numbers.

The Phone number is field filters the search results to display the log of those SMS notification messages sent to a particular phone number or all phone numbers.

Select a message type from the Message type is dropdown menu to filter your search results by the type of SMS notification messages sent to the user, or leave the field blank to view all message types.

Select a message status from the Message status is dropdown menu to filter your search results by message status, or leave the field blank to display all messages regardless of status.

Click the Search Logs button to retrieve your selected log or the Clear All button to clear your filter options and start again.

Your filtered search results display in the Results box.

Click any of the column headers to sort the results forward or backward (click again to change the sort order).

Note: Sorting of results only happens to the first 1000 results received from the server. It does not sort all the possible results.

Click the Close button to exit the wizard.