Requests are usually placed in the e-Library and sent to the library. You can use the Request module to reply to a specific request or to manage a set of requests. The library user can view library replies or messages in the e-Library.
Creating a Request in the e-Library
You can create a request by selecting either I Need Material, My Account, or Contact Us, depending on the type of request.
To place a Search Services request
| 1 | Log into the e-Library and select I Need Material at the top of the Search/Home window. |
A library-configured list of request types will appear.
| 2 | Select the Search Services request type. |
| 3 | Fill in the Search Description, Suggested Subject Terms, Date Range, and User ID or Alt ID text boxes. |
| 4 | Click Reset Query Values, to empty all text boxes and type in new values. |
| 5 | Click Send, to Display a Request Confirmation dialog box. |
Typical I Need Material requests include the following.
| • | Interlibrary Loan |
| • | Place Hold |
| • | Recommend to Order |
| • | Requisition Additional Copies |
| • | Search Services |
Typical My Account requests include Change My Address.
Typical Contact Us requests include Comment and Question.
Default Request Types
The default Request Types include the following.
|
Change of Address |
Place Academic Reserve |
|
Comment |
Place Holds |
|
Enhanced Hold |
Place Immediate Hold |
|
Interlibrary Loan |
Questions |
|
Literature Search |
Requisition Additional Copies |
|
New Title Purchase |
Suggestion Box |
Depending on your system’s configuration, either Enhanced Hold, Place Immediate Hold, or Place Holds display.
The Place Holds request creates a request for a hold to be created by library staff, either interactively or by a report.
Enhanced Hold and Place Immediate Hold allow the library user to place holds without library staff intervention.
For more information, see FAQs: Placing Holds