Reorder Hold Queue Wizard

The Reorder Hold Queue wizard allows you to re-order the hold queue for a title and move a hold or group of holds up or down in the queue. Only unavailable/active holds (including suspended unavailable/active holds) can be reordered by this wizard.

To reorder the hold queue

Click the Reorder Hold Queue wizard.

In the Item Search identify the title for which you want to reorder the hold queue. If a Current record exists, click the Current information link to access the last record displayed, modified, or added. If there is more than one title in your result, select the correct title record and click OK.

A table of the unavailable/active holds for this title displays. (By default, title level holds display.) For each hold in the queue, the table lists the user information, hold status, when placed, pickup information, and more. You can click the User ID and Status glossaries to see more information about the users/holds. A glossary at the top of the wizard window displays more information about the title.

To reorder a hold or group of holds, highlight the hold line(s) by clicking the line (and dragging the cursor down or up to select multiple lines), right click, and in the shortcut menu, select Cut. The selected line(s) will appear in italics.

Highlight the hold line where you want to insert the hold(s), right-click, and select Insert Before or Insert After in the shortcut menu. The hold(s) will be inserted before or after the selected hold line.

When a hold queue that has not been reordered displays, the holds will display in order by date placed. Once the list is reordered, the position value is updated and holds display in the new order.

After reordering holds in the queue, click Close to exit the wizard.

The order of the holds in this list only indicates the order in which holds will be considered to be filled. How the holds are filled after reordering depends on Demand Management policies, hold ranks, and hold priorities.

To see how the Demand Management policies and hold priorities could affect how system range and group range holds are filled, see Getting Started in Demand Management and FAQs: Understanding Holds.